Know Your Rights

Ever been stranded at the airport and having to kip on the floor, declaring that when you return you will find our your rights and claim compensation?

Now there is no need - the 'know your rights' app is available for your smart phone, you will be able to access your rights in 22 different languages and this covers all types of transport, so whether you are cruising or flying, on road or by rail, there is no need to delay your complaint while you seethe and vow to find out, do it on the spot.

It's a fact that however angry we are, in the majority of cases we settle down and if a couple of hours pass we even forget the severity of the wrong doing, putting weight behind the old saying, time heals.  It is much more likely that you will complain about something if you are at home when the situation occurs, or it affects someone else and you feel the need to fight on their behalf.

So how does this app help?  Well it encourages starting a complaint at the moment you are at your most hurt or angry, there is nothing like a long flight delay to kick start the frustration, but can this really help in the long term.  Well dealing with anger is good as too much anger is bad for your health, but what if you are met with a member of staff who just isn't listening, will you be in the right frame of mind to deal with this correctly, or will it be a case of waving your smart phone in the face of the operative and an assault charge imminent.

When we are that annoyed, particularly if you feel wronged, it can be very difficult to climb down and let your emotions cool, with an on hand answer to the question of your rights, yet resolve is often easier to find if you avoid going on the attack, take a deep breath and step back.

Letting rip will push up your blood pressure, upset the people who are with you and can lead to heart attack or stroke. Count down slowly backwards from ten, have something to drink and walk around for five minutes talking calmly or thinking, about something relaxing.

Prepare your approach, discuss, write down or practice what you plan to say, imagine the likely responses and be prepared to listen.  If you are advised to put your complaint in writing, ask for the name of the person you are dealing with, their position, also take note of the day and time plus a brief visual description of the person you have spoken to.

When we become angry or upset it is much easier to forget or misinterpret what is happening.

Have a read of your rights before you travel so that you are well prepared if something goes wrong, it can save upset, stress and frustration.

If you have trouble free travel, remember the positive points.